Last Updated: Nov 30, 2025. 

Please see our Privacy Snapshot for a high-level overview of our privacy practices.

This Privacy Policy describes the privacy practices of Arohaas LLC in connection with the https://www.arohaas.com website, the Arohaas mobile application, any other website or mobile application that we own or control and that posts or links to this Privacy Policy (the “Sites”), as well as our stores and related services (together with the Sites, the “Service”).

This website is operated by Arohaas LLC. To keep things simple, we’ll refer to ourselves as “Arohaas,” “we,” or “our” throughout this Policy. All uses of these names mean Arohaas LLC.

This Policy also explains the rights and choices available to individuals with respect to their information.

Personal Information We Collect

We collect different types of information to help us provide you with the best experience. This includes:

Information you share with us

  • Contact details: like your name, email, phone number, and mailing/billing address.
  • Account and registration details: such as when you sign up for an account, register for an event, or create a profile (including username, password, and any preferences you set).
  • Communications: what you share when you reach out to us with questions, feedback, or survey responses.
  • Payment details: information needed to process your order (like billing address and card info). Payments are handled securely by our trusted providers (e.g., Braintree and Shopify Payments). We never see or store your full card number.
  • Marketing preferences: such as your email address or contact info for newsletters, promotions, events, and contests.
  • SMS details: if you opt into text messages, we’ll use your phone number to send order updates, reminders, and special offers. We don’t share your opt-in with unrelated third parties, but we may work with trusted vendors (like phone companies and messaging platforms) who help us deliver these messages.
  • Purchase history: what you’ve ordered from us, so we can fulfill your order, keep records, and suggest products you might like.
  • Gifts and referrals: if you send a product to someone else or refer a friend, we’ll collect the details you provide (like name, address, and phone number). Please only share this information if you have their permission.

Information from other sources

  • Social logins: if you connect your Arohaas account with another service (like Google or Facebook), they may share certain info with us according to your settings.
  • Social media: if you interact with us on platforms like Instagram or LinkedIn, we may see information you choose to share with us there. Remember, the platform’s own privacy rules apply too.
  • Partners & public sources: sometimes we may receive information about you from marketing partners, data providers, or publicly available sources.

Information collected automatically
 When you visit our site or use our app, we and our service providers may automatically collect:

  • Device info: like browser type, operating system, IP address, screen resolution, or general location (e.g., city/state).
  • Activity data: such as which pages you view, how long you stay, and how you move through the site.
  • Location data: if you allow it, your device’s location services may provide us with more precise details to personalize your experience (like showing nearby offers). You can turn this off anytime in your device or browser settings.

Tools we use to collect info

  • Cookies: small text files that remember your settings, help you move around the site, and allow us to understand how people use our website.
  • Local storage: similar to cookies, but stored directly on your device to support certain features.
  • Web beacons/pixels: small tags that tell us if an email was opened or a page was visited. 

How We Use Your Personal Information
We use the information we collect to provide you with a great experience, improve our products, and meet our legal obligations. This includes:

To deliver and improve our services

  • Operating, maintaining, and enhancing our website, app, and products.
  • Setting up and managing your account.
  • Communicating with you about updates, announcements, and support.
  • Responding to your questions, requests, and feedback.
  • Personalizing your experience based on your needs and interests.
  • Providing customer service and technical support.
  • Keeping your account secure, such as by sending verification codes or recognizing trusted devices.

For research and development
 We analyze data to improve our services, create new features, and better understand how customers use our products. Sometimes we convert personal information into anonymized or aggregated data that no longer identifies you. This anonymized data may be shared with trusted partners for lawful business purposes like improving our offerings or promoting our business.

For marketing and advertising

  • Direct communication: We may send you promotional emails, offers, and updates (you can opt out anytime).
  • Text messages: If you’ve opted in, we may send SMS updates about your orders, reminders, or special offers (standard carrier rates may apply).
  • Interest-based advertising: We and our partners (such as Google or other ad networks) may use cookies or similar technologies to show you ads tailored to your interests. These ads may appear on our site, in our emails, or on other websites and platforms. We may also share non-identifiable information to create “lookalike” audiences—groups of people with similar interests to our customers—so we can reach others who might enjoy Arohaas. You can manage or limit these preferences in the “Your Rights and Choices” section.

To comply with legal requirements
 We may use or share your information when we believe it’s necessary to comply with laws, legal processes, or requests from government authorities.

For safety, fraud prevention, and compliance
 We use your information to:

  • Protect our rights, your rights, and the safety of others.
  • Monitor and audit our processes to ensure compliance with contracts and laws.
  • Enforce our Terms and other agreements.
  • Detect, investigate, and help prevent fraud, cyberattacks, and other harmful or unlawful activity.

Supplemental California Privacy Rights

If you live in California, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Know what personal information we collect and how we use it.
  • Request access to or deletion of your information.
  • Ask us not to share your data with service providers beyond what’s necessary to deliver our services.
  • Be free from discrimination if you exercise your privacy rights.

To make a request, email us at [email protected]. For security, we may ask you to verify your identity (for example, by confirming your email or order details).

 How We Share Your Personal Information

We value your trust and only share your information when it’s necessary to run our business, deliver our products, and meet legal requirements. Specifically, we may share your information with:

  • Our affiliates: Subsidiaries and related companies, consistent with this Privacy Policy.
  • Service providers: Trusted partners who help us operate (for example: shipping carriers, payment processors, customer support, returns processing, fraud prevention, hosting, email/SMS platforms, and marketing services).
  • Advertising partners: Third-party advertising companies that help us show you relevant ads, including interest-based ads. These partners may use cookies, other technologies, or hashed customer lists we provide to display ads on their platforms.
  • The public: If you choose to post something publicly—like a product review—it may be visible to others along with your name. Please remember that anything posted publicly can be copied, cached, or stored elsewhere.
  • Professional advisors: Such as lawyers, auditors, bankers, and insurers, as needed for business operations.
  • Authorities: Law enforcement, government agencies, or private parties when required by law or necessary to protect rights, safety, or property.
  • Business transfers: If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that process.

Your Rights and Choices
We want you to feel in control of your information. Here are the options available to you:

Managing your account
 If you have an account with us, you can log in anytime to view or update certain details.
Location preferences
 If you use our mobile app, you can turn off precise location tracking in your device settings.
Marketing communications

  • Emails: You can unsubscribe using the link at the bottom of any marketing email.
  • Texts: If you receive promotional texts from us, reply STOP to opt out.
  • Service-related messages (like order confirmations) will still be sent.

Requests about your information
 Depending on where you live, you may have the right to request:

  • Details about what information we collect and how it’s used.
  • A copy of your personal information in a portable format.
  • Correction of inaccurate or outdated information.
  • Deletion of information we no longer need.
  • To opt out of interest-based advertising.

You can make a request by emailing us (see “How to Contact Us”). For security, we may ask you to verify your identity or confirm details before processing your request. In some cases, you can also authorize someone else to submit requests on your behalf.

Limits on requests
 Sometimes we may not be able to fulfill a request—for example, if it would impact someone else’s privacy, prevent us from providing a service you asked for, or conflict with legal obligations. If you’re not satisfied with how we handle a request, you may have the right to contact your local data protection authority.

Limiting online tracking and ads
 You have several options to reduce or block interest-based advertising:

Note: You’ll still see ads, but they may be less personalized.

Do Not Track
 Some browsers allow you to send “Do Not Track” signals. At this time, our website does not respond to these signals. Learn more at allaboutdnt.com.

Choosing not to share
 If you don’t provide certain information, some features of our services may not work properly. We’ll always tell you when information is required.

 

OTHER SITES, MOBILE APPLICATIONS AND SERVICES

Our site may include links to websites or services operated by third parties. Just because we link to them doesn’t mean we endorse them or that we’re connected with them. You may also see our content featured on sites or services we don’t control.

We aren’t responsible for the practices of those third-party sites or services. They may have their own privacy policies and ways of handling your information that are different from ours. We encourage you to review their policies so you understand how your information is collected and used when you visit them.

Social Media

From time to time, we may interact with you through our official social media channels (such as Instagram, TikTok, or Facebook). Any information you share with us through these platforms (for example, by sending us a direct message or entering a giveaway) will be handled in accordance with this Privacy Policy, in addition to the privacy policy of the platform itself. Please remember that we do not control how social media platforms collect or use your information, so we encourage you to review their privacy policies as well.

SECURITY PRACTICES

The security of your personal information is important to us. We employ a number of organizational, technical and physical safeguards designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies, and we cannot guarantee the security of your personal information.

CHILDREN

The Service is not intended for use by children under 16 years of age, and we do not knowingly collect information about children under age 16 through the Service. If we learn that we have collected personal information of a child without the consent of the child’s parent or guardian as required by law, we will delete it.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Sites. If required by law we will also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via e-mail or another manner through the Service. 

HOW TO CONTACT US
Please direct any questions or comments about this Policy or privacy practices to [email protected]. You may also write to us via postal mail at:

Arohaas
Attn: Legal – Privacy
PO# 1006，4300 Black Avenue,
Pleasanton, CA 94566

Privacy Snapshot

The chart below provides a high-level snapshot of our privacy practices. You need to read the entire Privacy Policy for complete information.

Category Do We Collect? How We Collect Primary Purposes of Processing Key Recipients / Disclosures Can You Limit Sharing?
Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name Yes When you visit or use our Service; from third-party sites and services; when you apply for a job with us To provide our Service; to improve, monitor, and personalize our Service; to communicate with you; for marketing and advertising; to process your job application Service providers No
Advertising partners (except for job applicants) Yes
           
Commercial information, including but not limited to records of personal property, products or services purchased, obtained or considered Yes When you visit or use our Service To provide our Service; to improve, monitor, and personalize our Service; to communicate with you; for marketing and advertising Service providers No
Advertising partners Yes
Personal information categories listed in the CA Customer Records Statute (e.g., name, contact details) Yes When you visit or use our Service; from third-party sites and services; when you apply for a job with us To provide our Service; to improve, monitor, and personalize our Service; to communicate with you; for marketing and advertising; Service providers No
Advertising partners Yes
Biometric information No N/A N/A N/A N/A
Internet or other electronic network activity information, including information regarding a consumer’s interaction with a website Yes When you visit or use our Service To provide our Service; to improve, monitor, and personalize our Service; for marketing and advertising Service providers No
Advertising partners Yes
Geolocation data Yes When you visit or use our Service To provide our Service; to improve, monitor, and personalize our Service; for marketing and advertising Service providers No
Advertising partners Yes
Audio, electronic, visual, thermal, olfactory or similar information No N/A N/A N/A N/A
           
Education information, defined as information that is not publicly available personally identifiable information as defined in FERPA No N/A N/A N/A N/A
Inferences drawn from information identified to create a profile about a consumer Yes When you visit or use our Service To provide our Service; to improve, monitor, and personalize our Service; for marketing and advertising Service providers No
Advertising partners Yes